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Customer Support

Effective Date: July 4, 2026

At Grihosukh, we are committed to providing reliable, responsive, and professional customer support. Our goal is to ensure every customer enjoys a smooth and satisfying shopping experience. This Support Policy explains how you can contact us, the types of assistance we provide, and our commitment to resolving your concerns.

1. Our Commitment

We strive to:

  • Provide prompt and courteous customer service.

  • Resolve customer inquiries efficiently.

  • Ensure a safe and trustworthy shopping experience.

  • Continuously improve our support services based on customer feedback.

2. Support Channels

You can contact Grihosukh Customer Support through the following channels:

Website: https://grihosukh.com

Email: support@grihosukh.com

Phone & WhatsApp: +880 1918-626262

Our official support team will respond through our verified communication channels only.

3. Support Hours

Our customer support team is available:

  • Saturday – Thursday

  • 9:00 AM – 7:00 PM (Bangladesh Time)

Requests received outside business hours will be addressed on the next working day.

4. Services We Provide

Our support team can assist you with:

  • Order placement and checkout issues

  • Payment-related inquiries

  • Order tracking

  • Delivery updates

  • Product information

  • Return and refund requests

  • Replacement requests

  • Account-related assistance

  • Seller-related concerns

  • Website technical issues

  • General inquiries

5. Response Time

While response times may vary depending on request volume, we aim to respond within:

  • Phone & WhatsApp: During business hours

  • Email: Within 24–48 business hours

  • Website Contact Form: Within 24–48 business hours

Complex issues that require investigation may take additional time.

6. Order Support

If you experience issues with your order, please provide:

  • Order number

  • Full name

  • Registered phone number or email

  • Description of the issue

  • Photos or videos (if applicable)

Providing complete information helps us resolve your issue more quickly.

7. Returns and Refund Assistance

Our support team will guide customers through the return, replacement, or refund process in accordance with the Grihosukh Return & Refund Policy.

Approval of returns or refunds is subject to policy eligibility.

8. Technical Support

If you experience technical issues while using the Grihosukh website, such as:

  • Login problems

  • Payment errors

  • Website bugs

  • Account access issues

  • Checkout problems

Please contact our support team with screenshots and relevant details.

9. Customer Responsibilities

To help us serve you efficiently, customers should:

  • Provide accurate information.

  • Use respectful and professional language.

  • Cooperate during the verification process.

  • Avoid submitting duplicate support requests for the same issue.

  • Follow instructions provided by our support team.

10. Unacceptable Conduct

Grihosukh reserves the right to refuse or limit support in cases involving:

  • Abusive or offensive language

  • Threats or harassment

  • Fraudulent claims

  • Submission of false information

  • Misuse of the support system

11. Privacy and Confidentiality

Your personal information is handled in accordance with our Privacy Policy. Customer data shared during support interactions will only be used to verify your identity, process your request, and improve our services.

12. Policy Updates

Grihosukh may update this Support Policy from time to time. The latest version will always be published on our website.

13. Contact Us

If you need assistance, please contact us:

Grihosukh Customer Support

Website: https://grihosukh.com

Email: support@grihosukh.com

Phone & WhatsApp: +880 1918-626262

Business Hours: Saturday – Thursday | 9:00 AM – 7:00 PM (Bangladesh Time)

Acceptance

By using the Grihosukh website and services, you acknowledge that you have read, understood, and agreed to this Customer Support Policy.