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Delivery Rules

Effective Date: July 4, 2026

At Grihosukh, we are committed to delivering your orders safely, accurately, and on time. These Delivery Rules explain how orders are processed, shipped, and delivered, as well as the responsibilities of customers and sellers.

By placing an order on Grihosukh, you agree to these Delivery Rules.

1. Delivery Coverage

Grihosukh delivers products throughout Bangladesh using trusted courier and logistics partners.

Delivery availability may vary depending on the destination and courier service coverage.

2. Order Processing

After your order is confirmed:

  • Orders are verified before shipment.

  • Products are packed securely.

  • Orders are handed over to our delivery partners as soon as possible.

  • Customers will receive shipment updates where available.

Processing times may vary depending on product availability and seller preparation time.

3. Estimated Delivery Time

Estimated delivery times are:

  • Inside Dhaka: 1–2 business days

  • Outside Dhaka: 2–3 business days

  • Remote Areas: 3–5 business days

These are estimated delivery times and may vary due to weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control.

4. Delivery Charges

Delivery charges, if applicable, will be displayed during checkout before you confirm your order.

Special promotional offers may include free delivery for eligible orders.

5. Customer Responsibilities

Customers are responsible for:

  • Providing an accurate delivery address.

  • Providing a valid mobile phone number.

  • Being available to receive the delivery.

  • Checking the package before accepting it, where possible.

Incorrect delivery information may result in delays or failed deliveries.

6. Delivery Attempts

Our courier partners may make one or more delivery attempts depending on their service policy.

If delivery cannot be completed because the customer is unavailable or cannot be contacted, the order may be returned to the seller or Grihosukh.

Additional delivery charges may apply for re-delivery where permitted.

7. Inspection Upon Delivery

Customers should inspect the package upon delivery.

If you notice:

  • Visible damage

  • Missing items

  • Incorrect products

  • Broken packaging

Please report the issue to Grihosukh Customer Support as soon as possible and, where practical, take photos before opening or immediately after opening the package.

8. Delayed Deliveries

Although we strive to deliver every order on time, delays may occur due to:

  • Severe weather

  • Natural disasters

  • Political unrest

  • Public holidays

  • Courier network disruptions

  • High order volumes

  • Incorrect delivery information

Grihosukh is not responsible for delays caused by events beyond our reasonable control.

9. Failed Deliveries

A delivery may be considered failed if:

  • The customer provides an incorrect address.

  • The customer is unavailable after reasonable delivery attempts.

  • The customer refuses delivery without a valid reason.

  • Delivery is impossible due to restricted access or safety concerns.

Orders returned due to failed delivery may be cancelled or require additional delivery charges for re-shipment.

10. Delivery Restrictions

Certain products may have delivery restrictions based on:

  • Geographic location

  • Product type

  • Local regulations

  • Courier service limitations

Customers will be informed if delivery is unavailable to their location.

11. Risk of Loss

Unless otherwise required by law, the risk of loss or damage to products passes to the customer upon successful delivery and acceptance of the order.

If a package arrives damaged, please contact Grihosukh immediately in accordance with our Return & Refund Policy.

12. Seller Responsibilities

Marketplace sellers must:

  • Process orders promptly.

  • Package products securely.

  • Provide accurate shipment information.

  • Cooperate with Grihosukh and logistics partners in resolving delivery issues.

Repeated delays or shipping failures may affect seller performance.

13. Changes to These Rules

Grihosukh may update these Delivery Rules from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions regarding delivery or shipping, please contact:

Grihosukh Customer Support

Website: https://grihosukh.com

Email: support@grihosukh.com

Phone & WhatsApp: +880 1918-626262

Business Hours: Saturday – Thursday | 9:00 AM – 7:00 PM (Bangladesh Time)

Acceptance

By placing an order through Grihosukh, you acknowledge that you have read, understood, and agreed to these Delivery Rules.