Effective Date: July 4, 2026

Welcome to Grihosukh. Your privacy is important to us. This Privacy Policy explains how Grihosukh ("we," "our," or "us") collects, uses, stores, shares, and protects your personal information when you use our website, mobile applications, and related services.

By accessing or using Grihosukh, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Mobile phone number

• Email address

• Billing and shipping address

• Date of birth (if voluntarily provided)

• Account login information

Order Information

• Products purchased

• Order history

• Payment method

• Delivery information

• Return and refund records

Seller Information

For marketplace sellers, we may also collect:

• Business name

• Trade License (where applicable)

• National ID or Passport (for verification)

• Tax information (if required)

• Bank or mobile financial service account details

Technical Information

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Session information

• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Create and manage your account.

• Process and deliver orders.

• Process payments and refunds.

• Verify seller identities.

• Respond to customer support requests.

• Improve our website and services.

• Personalize your shopping experience.

• Prevent fraud and unauthorized activities.

• Send order updates and important service notifications.

• Comply with legal and regulatory obligations.

Where permitted by law or with your consent, we may also send promotional offers or newsletters. You may opt out of marketing communications at any time.

3. Payment Information

Online payments are processed through trusted third-party payment providers.

Grihosukh does not intentionally store your complete debit or credit card details on its own servers unless required for payment processing and permitted by applicable standards.

4. Cookies

We use cookies and similar technologies to:

• Remember your preferences.

• Keep you signed in.

• Improve website performance.

• Analyze website traffic.

• Personalize content and offers.

You can control or disable cookies through your browser settings, although some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We may share your information with:

• Approved marketplace sellers (only as needed to fulfill your order)

• Delivery and logistics partners

• Payment service providers

• Customer support providers

• Technology service providers

• Government or regulatory authorities where required by law

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services.

• Maintain transaction records.

• Meet legal and regulatory requirements.

• Resolve disputes.

• Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Update your account details.

• Withdraw consent for marketing communications.

• Request information about how your data is processed.

Certain requests may be limited where we are legally required to retain information.

9. Children's Privacy

Grihosukh is not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information directly from children without appropriate authorization.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. International Data Processing

If our services involve processing data outside Bangladesh through trusted service providers, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on the Grihosukh website with the updated effective date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Grihosukh Customer Support

Website: https://grihosukh.com

Email: support@grihosukh.com

Phone & WhatsApp: +880 1918-626262

Business Hours: Saturday – Thursday | 9:00 AM – 7:00 PM (Bangladesh Time)

Acceptance

By using the Grihosukh website, creating an account, placing an order, or selling through our marketplace, you acknowledge that you have read, understood, and agreed to this Privacy Policy.