Return & Refund Policy

Effective Date: July 4, 2026

At Grihosukh, customer satisfaction is our priority. We are committed to delivering high-quality products and ensuring a smooth shopping experience. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

By placing an order on Grihosukh, you agree to the terms outlined below.

1. Return Eligibility

You may request a return, replacement, or refund if:

You received the wrong product.
The product is damaged during delivery.
The product is defective or not functioning properly.
The product is expired upon delivery.
The product is incomplete or has missing parts.
The product delivered does not match its description on the website.

Returns requested for reasons other than those listed above may not be accepted.

2. Return Request Time

To be eligible for a return:

Return requests must be submitted within 7 days of receiving the order.
Damaged, incorrect, or missing items should be reported within 48 hours of delivery.
Requests made after the applicable period may be declined.

3. Conditions for Return

Returned products must:

Be unused whenever applicable.
Be in their original packaging.
Include all accessories, manuals, warranty cards, and free gifts (if any).
Be returned in the same condition as received.
Include the original invoice or proof of purchase.

Grihosukh reserves the right to inspect returned items before approving a refund or replacement.

4. Non-Returnable Products

For hygiene, safety, and legal reasons, the following items are generally not eligible for return unless they are damaged, defective, expired, or incorrectly delivered:

Fresh fruits and vegetables
Perishable food items
Opened food products
Opened honey jars
Opened herbal products
Personal care products after opening
Health supplements after opening
Customized or personalized products
Gift cards and digital products

5. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

Do not use the product.
Take clear photos or videos of:
- The product
- The packaging
- The shipping label
Contact Grihosukh Customer Support within 48 hours.
Our support team will review your request and provide further instructions.

6. Refund Process

Once the returned product has been received and inspected:

Approved refunds will be processed within 7–10 business days.
Refunds will be issued using the original payment method whenever possible.
Cash on Delivery (COD) orders may be refunded via bank transfer or approved mobile financial services.

Processing times may vary depending on your payment provider.

7. Replacement Policy

Where stock is available, Grihosukh may offer a replacement instead of a refund for:

Wrong items
Damaged items
Defective products
Missing components

If a replacement is unavailable, a refund may be issued.

8. Return Shipping

If the return is due to:

Our mistake
Seller error
Damaged delivery
Defective product

Grihosukh or the seller will bear the return shipping cost.

If the customer requests a return for reasons not related to product quality or seller error (where permitted), the customer may be responsible for the return shipping cost.

9. Order Cancellation

Orders may be cancelled:

Before shipment without additional charges.
After shipment only if permitted under this policy.

Orders already delivered cannot be cancelled but may qualify for return if eligible.

10. Refund Exceptions

Refunds may be refused if:

The product has been used or consumed.
The product is damaged due to customer misuse.
Original packaging is missing.
Required accessories or documents are missing.
The return request falls outside the eligible return period.
The returned item differs from the one originally delivered.

11. Quality Assurance

Grihosukh works with trusted sellers and suppliers to ensure product quality. However, if any eligible issue occurs, we are committed to resolving it fairly and promptly in accordance with this policy.

12. Policy Updates

Grihosukh reserves the right to modify this Return & Refund Policy at any time. Updated versions become effective immediately upon publication on the website.

13. Contact Us

If you have any questions or need assistance regarding returns or refunds, please contact us:

Grihosukh Customer Support

Website: https://grihosukh.com

Email: support@grihosukh.com

Phone: +880 1918-626262

Business Hours: Saturday – Thursday | 9:00 AM – 7:00 PM (Bangladesh Time)

Acceptance

By placing an order on Grihosukh, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.