Effective Date: July 4, 2026

Welcome to Grihosukh. These Terms & Conditions ("Terms") govern your access to and use of the Grihosukh website, mobile applications, products, and services. By accessing or using our platform, you agree to comply with these Terms. If you do not agree, please discontinue use of our services.

1. Definitions

• "Grihosukh", "we", "our", or "us" refers to the Grihosukh eCommerce marketplace.

• "User", "Customer", or "You" refers to anyone accessing or using the platform.

• "Seller" refers to an individual or business approved to sell products through Grihosukh.

• "Platform" means the Grihosukh website, mobile applications, and related services.

2. Eligibility

To use Grihosukh, you must:

• Be at least 18 years old or use the platform under the supervision of a parent or legal guardian.

• Provide accurate and up-to-date information.

• Comply with all applicable laws and regulations of Bangladesh.

3. User Accounts

When creating an account, you agree to:

• Provide accurate registration information.

• Keep your login credentials confidential.

• Be responsible for all activities under your account.

• Notify us immediately of any unauthorized access.

Grihosukh reserves the right to suspend or terminate accounts involved in fraudulent or unauthorized activities.

4. Products and Services

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However:

• Product colors may vary due to screen settings.

• Product availability may change without notice.

• Minor differences in packaging may occur due to manufacturer updates.

Grihosukh reserves the right to modify or discontinue products at any time.

5. Pricing

• All prices are displayed in Bangladeshi Taka (BDT) unless otherwise stated.

• Prices may change without prior notice.

• Promotional offers are subject to specific terms.

• Pricing errors may result in order cancellation or correction after customer notification.

6. Orders

By placing an order, you agree that:

• All information provided is accurate.

• Orders are subject to verification and acceptance.

• Grihosukh may cancel or refuse orders suspected of fraud, abuse, pricing errors, or stock unavailability.

Order confirmation does not guarantee final acceptance until processing begins.

7. Payments

We accept supported payment methods available on the platform, including:

• Cash on Delivery (where available)

• Debit and Credit Cards

• Mobile Financial Services

• Online Payment Gateways

Payments must be completed successfully before orders are processed for prepaid purchases.

8. Shipping and Delivery

Shipping times are estimates and may vary depending on location, weather, logistics, or other unforeseen circumstances.

Customers should ensure that the delivery address and contact information are accurate.

Additional details are available in our Shipping Policy.

9. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Eligibility depends on product condition, return time limits, and applicable policy requirements.

10. Seller Responsibilities

Approved sellers must:

• Sell genuine products.

• Provide accurate product information.

• Fulfill orders promptly.

• Comply with all marketplace policies.

• Follow applicable laws and regulations.

Violation of seller obligations may result in account suspension or termination.

11. Prohibited Activities

Users must not:

• Submit false or misleading information.

• Attempt unauthorized access to the platform.

• Interfere with website security or operations.

• Upload harmful software or malicious code.

• Use the platform for unlawful purposes.

• Infringe upon intellectual property rights.

• Engage in fraudulent transactions.

12. Intellectual Property

All website content, including logos, trademarks, graphics, images, text, software, and design elements, is the property of Grihosukh or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or modified without prior written permission.

13. Privacy

Your use of Grihosukh is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Limitation of Liability

To the fullest extent permitted by law, Grihosukh shall not be liable for:

• Indirect or consequential damages.

• Business interruption.

• Loss of profits or revenue.

• Delays caused by third-party logistics providers.

• Events beyond our reasonable control, including natural disasters, strikes, or government actions.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

15. Suspension and Termination

We reserve the right to suspend, restrict, or terminate access to the platform if a user:

• Violates these Terms.

• Engages in fraudulent activity.

• Misuses the platform.

• Violates applicable laws.

16. Third-Party Links

Our platform may contain links to third-party websites or services. Grihosukh is not responsible for the content, privacy practices, or services of external websites.

17. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes become effective upon publication on the Grihosukh website. Continued use of the platform after updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh. Any disputes shall be subject to the jurisdiction of the competent courts of Bangladesh.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Grihosukh Customer Support

Website: https://grihosukh.com

Email: support@grihosukh.com

Phone & WhatsApp: +880 1918-626262

Business Hours: Saturday – Thursday | 9:00 AM – 7:00 PM (Bangladesh Time)

Acceptance

By accessing or using Grihosukh, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions.